Product Images*Every attempt has been made to accurately portray each product style, colors and image of the products displayed on this site. Due to different monitor and color calibrations, we cannot guarantee the product images on this site will be the same and exact as the actual physical product sample it portrays.
Frame Calculator* The frame calculator has been provided as a tool to obtain an approximate price for the selected product style and sizes. It should be used as a reference tool to obtain a general idea on the pricing of a frame. It is not to be used to give actual estimates. For estimates, please call the office and speak with our customer representative.
Terms & Credit* An account can be easily set up by simply calling and supplying us with your tax identification number and a copy of your tax resale certificate.
* Net 30 days may be established by submitting a credit application provided by CDNV.
* New customers will have C.O.D or credit card terms until your credit application has been received and approved.
* For your convenience, we accept all major credit cards.
* Please be advised that 1.5% or $3.00 finance charges will be applied to all invoices over 45 days.
* We reserve the right to put any accounts over 60 days on hold until full payment is received.
* Returned checks are subject to a $35.00 surcharge.
Pricing* All prices are listed at retail cost per foot on this website and are subject to change without notice.
Please note: Any catalogs or printed pricelists will be in suggested retail price unless otherwise noted.
* All shipping charges are additional.
* All prices are quoted per foot (Suggested Retail). Please note that written quotes are only valid for 30 days.
* There is a minimum of 5 feet per finished corner frame.
* Oversized Frames: All frames over 16 feet will be subject to a minimum 15% oversize surcharge, inquire within for accurate pricing.
Orders* When placing orders, please note any specifications clearly or simply call and our staff will be happy to help you.
* Orders can be placed by phone, fax or e-mail. All orders will be confirmed within 24-48 hours via efax or email.
* A 30% percent restocking fee will be charged to all cancelled orders that have been cut or joined.
* 10% Quantity discounts are offered for orders of 10 identical frames or more.
* Gallery discounts are also offered upon approval by our staff.
* We cannot accept an order cancellation after the fame has been finished.
Finished Corner Frames* Our frames are carved and finished by hand. We try to keep frames as consistent as possible though there will be some variation.
*Please note: that when dealing with finishes containing chemicals such as bleach or crackle, we do not have full control of the chemical reaction and therefore finishes may vary.)
* Natural wood varies in color and grain and so each piece can take stain differently.
Please advise you clients that these variations cannot be guaranteed in natural wood.
* Frames normally take 2-3 weeks to complete. However, special or complex orders can take longer.
* Please allow about 4 weeks for carved or oversize frames.
* Rush service (1-2 weeks) is available for a 30% additional charge.
Length, Chop & Join* All order are processed and shipped in 1-3 days. In case a product is out of stock, please allow 5-7 days to ship.
* There is a minimum of 4 feet for all chop & join orders.
* Minimum length order is one stick per item (each stick may vary from 8-10 feet in length).
Shipping* We ship from our production facility in Yonkers NY, our standard method of shipment is via FedEx, UPS, or freight carrier ground.
* Larger frames will be shipped via other common carrier. We can make other shipment arrangements upon request.
* Please note that packing, crating, and shipping charges are additional
* For length orders please specify cutting instructions for shipping.
Returns* Returns must be reported to us immediately and must have an authorization number provided by CDNV
* If your order arrives in a damaged box, inspect it before signing it or decline the delivery
* Returns for damaged products will be expedited
* Returns are accepted upon approval by our staff, however, all claims MUST be made within 10 days of receipt.
* We cannot accept any frames that have been fitted, cut, or altered in any way.
Shipping Damages* All damaged packages will be subject to inspection.
* All damaged packages have to be reported to the shipping carrier, please keep all packaging material for carrier inspection.
* Please allow 1 week for claims to be processed.
Order Cancellations* For all finished corner orders we begin work the same day you place the order, all cancellations will be charged according to the work that has been completed.
* If any Chop or Join orders are cancelled before cutting there is no charge.
* For Chop or Join orders that have been cut there is 50% cancellation fee.
* Length orders are subject to a 15% re-stocking fee.